How to track your order?

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    Emily Welch

    My tracking number does not work and I have tried to contact Maria twice and not heard back. I was excited to switch from overtone to evil hair now it seems I was ripped off.

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    Maria

    Hi Emily,

    please contact your local post office and ask for the parcel LH000019449SI
    The tracking does work, but Slovenia post lists only tracking info in Europe, one the parcel goes outside EU you have to track it manually, best by calling the post office and get more information.

    if you need any help please let me know.

    Regards


    Eve

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    Keely R

    How long does it take to process an order?

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    Lara Novelli

    My tracking number is not working, the page indicated for traking tells me to be non-exsistent and I tried to contact Maria several times without receving an answer. How can I konw where my order is and how many days will delivery take?

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    Daniela Pereira

    How long does it take to process an order?

    My tracking number is not working, the page indicated for traking tells me to be non-exsistent and I tried to contact Maria without receving an answer. How can I konw where my order is and how many days will delivery take?

    It starts to seems I was ripped off... 

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    Keely R

    It took 35 days to process my order. Message them through FB messenger. I had to badger the shit out of them to get more than a generic response though. I finally received word that they shipped my products. They use a courier called Packeta, after a few days they then turned it over to USPS in the Netherlands. It will take a few days for Packeta to give you a tracking number, then a few more days and their website will say "not found". Copy the tracking and plug it in to usps and they'll take it from there. Sign up for usps tracking alerts. Hope this helps

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    Daniela Pereira

    They already sent an email in response.

    Thank you for the suggestion.

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